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  1. PRICES AND VAT

    Please note that the prices on our Grocery website are guide prices only. The actual price you pay will be the price charged in store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered. When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

    All prices are inclusive of General Sales Tax where applicable as per Sales Tax Act 1990.The price of the items does not include the service charge which will be charged at the rates applicable to the date, time & province of your delivery. The service charge will be unchanged despite of General Sales Tax increases.

  2. AVAILABILITY

    If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.

    Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store. For example, if you were to make an order of 10 bottles of wine which would use up all that store's stock, the store may only deliver 5 bottles.

    Althy reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company

  3. ACCEPTANCE

    Your order is an offer to buy from us, at any point before the actual delivery, we may decline to supply the goods to you.

    The ONLINE.Althy.PK grocery service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

    To ensure availability of all our products customers may be limited to a maximum number of items.

  4. MINIMUM BASKET CHARGE

    In these terms and conditions:

    Minimum Basket Charge means the Rs. 200 charge we apply to all orders placed on our online or mobile Grocery shops with a Basket Value which is lower than the Minimum Basket Value.

    Basket Value means the value of the products in your basket when you confirm your order.

    Minimum Basket Value means Rs. 2000

    Us, we, our etc. mean Althy Pakistan (Pvt) Limited

    You, your, yours etc. mean You, the customer.

    Minimum Basket Charge Application:

    If you order groceries from us online, and your Basket Value is less than our Minimum Basket Value, we will add the Minimum Basket Charge to the cost of your shop. We will add the charge to your total at the check-out page, before you pay. If you go back and change your order, so that the new Basket Value is greater than the Minimum Basket Value, we will remove the Minimum Basket Charge.

    We will charge the Minimum Basket Charge on all orders placed on our online or mobile Grocery shops and will be charged in addition to any delivery or collection charges.

    Unfortunately we can't combine separate orders once we have processed them, so please make sure you make any changes to increase your Basket Value before you confirm your order.

    Minimum Basket Charge Refunds:

    If we apply a Minimum Basket Charge to your shop, and we give you a refund for your entire shop, we will also refund the Minimum Basket Charge. However, we will not refund the Minimum Basket Charge if only some of the items in your shop are refunded.

  5. DELIVERY

    Delivery will be made to the address specified by you on the completed order form.

    We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

    Please note that we deliver goods only to specified regions within Pakistan. Delivery times will be agreed with you at the time of placing your order.

    All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).

    In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

    Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

    1. All electronics will be delivered at door step (Ground Floor).
    2. Althy reserves the right to refuse service of any product to or from any location.
    3. Althy shall not be liable for any interruption/delay of delivery due to causes beyond its control, including but not limited to: the unavailability, refusal of a person to accept delivery or/and force majeure.
    4. Althy reserves the right to cancel any order for customers, subject to the availability, confirmations or any other issue as deemed fit by the company

     

  6. RETURNS AND REFUNDS

    At the time of delivery, you are requested to check your order thoroughly. In case you find the products not fresh and up to the mark you may return the product to our delivery guy.

    Please be aware that some products have different return time limits and exceptions. We do not refund certain products due to health and hygiene reasons (such as Fresh, Ultra Fresh and Frozen products); personalized items etc.

    In case of price changes when your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.

    If you’re returning an item because, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

    When you return goods

    You can return faulty or change of mind goods to the delivery driver, or call us on ((0348) 111-2911). When you return the goods to us, please also let us have any tags, labels and any accessories. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund.

    Receiving your refund

    If you've handed the item(s) back to the delivery driver we'll deduct the amount for the return and the rest will be paid in cash. If you return it to a store, you can choose either a refund or an exchange within 7 days.

    If your item was purchased at an offer price, your refund will be based on that promotional price.

    Our complaint resolution time is within 5 working days. This may vary depending on the nature of complaint and solving the complaint.

  7. CANCELLATION

    You can cancel or change any of your current orders when you get the confirmation call from our call center. Once the order has been confirmed the order will be pick and delivered to you. Alternatively you can call our Customer Services department on 0348-1112911. Please note that orders cannot be edited or cancelled by email.

  8. PAYMENT

    You can pay by Cash at the time of delivery of your order.

  9. GENERAL

    These Product Terms shall be governed by and construed in accordance with the laws of Pakistan and any disputes will be decided only by the Pakistani courts.

    If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

    Althy follows stringent policies for spamming, wrong address, invalid address etc and reserves the right to take policy measures where required. We reserves the right to cancel/invalidate any order without prior notice.

  10. CHEAPER ALTERNATIVES

    Please note that the Cheaper Alternatives on our Grocery website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health and ingredient differences between the products suggested. Guide price terms and conditions apply.

  11. COPYRIGHTS AND LABEL RIGHTS

    In all its publications, the Company strives to observe the copyrights associated with the graphics, video sequences and texts used, or to use its own self-created graphics, video sequences and texts, or to offer graphics, video sequences and texts from the public domain.

    The trade names and trademarks used in our Internet presence, which may be protected by third parties, are subject without restriction to the regulations associated with the applicable label rights and ownership rights of their respective registered owners. Simply because a trademark is mentioned, it should not be assumed that it is not protected by third-party rights.

    The copyright for any published objects created by the Company remains the property of the Company. Any duplication or use of such graphics, video sequences and texts in other electronic or printed publications is prohibited without the explicit permission of the Company.

  12. PERSONAL DATA AND COOKIE POLICY

    With our data privacy declaration and the information we provide on the Internet pages we keep you informed on the purpose for which the data you provide will be used

  13. CUSTOMER SERVICES

    If you have an order query, please e-mail us at hello@althy.org

  14. COVID-19 SAFETY MEASURES

    As new reports of COVID-19 continues to develop, the wellbeing and welfare of our customers and our employees remain our utmost priority.

    Indeed, these are difficult times for everyone and as the situation continues to evolve, we are taking proactive steps to ensure the welfare of our employees by closely monitoring the situation and deploying health and hygiene global best practices alongside local guidelines and following them accordingly.

    Our safety measures have already been implemented at the store and with our delivery agents as recommended by the WHO (World Health Organizations), and we also encourage you to take the following measures to ensure safety of yourself and everyone around you:

      • Delivery and Collections
        • * Avoid shaking hands
        • * Maintain a safe distance from the delivery agent at the time of order receiving and payment
        • * Always wash your hands/sanitize before and after receiving your order.


        To play our part in keeping our employees and customers safe, temperature of all employees is monitored everyday upon arrival at work. Our delivery team has been provided with masks and gloves to wear at the time of delivery of orders. Our vans are also deep cleaned periodically to maintain highest level of cleanliness. Additionally our store premises are sanitized daily including shopping trollies, common areas, and check outs for safe use.

      • Payments

        It is advised to book orders through prepayment or MPOS method rather than cash. However it is advised to thoroughly wash your hands after the handling of cash.

      • Delay in Delivery:

    We at Althy are working continuously to avoid any delays. While there is no delay expected as of now, some orders might be affected based on surge of orders, for which we urge our customers to bear with us. Our team will keep you informed as needed. Your support and understanding will be highly appreciated.

    Also Althy Pakistan ensure no price distortion and abides by high ethical standards in doing business.

    As we continue to receive regular updates, we are ready to make any necessary changes to protect our customers

    Please stay safe and healthy!

    hello@althy.org

    Office No. 3109, NSTP, NUST, Islamabad